Head Teller

You're the teller everyone else comes to when they can't figure out why their drawer is $0.37 off. You train the new hires, handle the angry customers that regular tellers aren't allowed to deal with, and you've got vault access — which sounds cooler than it actually is. The pay bump is modest, but the authority to say 'I'll handle this one' is oddly satisfying.

What you'll actually do

• 01Open and close the vault each day while pretending it's more dramatic than it is
• 02Train new tellers who keep putting bills face-down and it's driving you insane
• 03Handle escalated customer complaints — the 'I want to speak to someone in charge' crowd
• 04Balance the vault and investigate cash discrepancies across all drawers
• 05Ensure teller stations are compliant with bank security protocols
• 06Cover teller windows during lunch rushes because being in charge means never having a break

Career Path

Where this role sits in the bigger picture — and where it can take you.