IT Support Specialist

You'll fix printers, reset passwords, and be blamed for every technology problem in the building. Most issues are solved by 'turning it off and on again,' but you still have to walk to someone's desk and do it for them.

Learn the skills

Courses and certifications to get you job-ready

What you'll actually do

• 01Respond to help desk tickets (the printer is always broken)
• 02Set up new employee laptops and accounts
• 03Troubleshoot network and connectivity issues
• 04Reset passwords for people who forgot them — again
• 05Install and update software across the organization
• 06Maintain inventory of hardware and licenses
• 07Explain that you can't 'just make it faster'

Career Path

Where this role sits in the bigger picture — and where it can take you.