Medical Secretary

You're the front desk of a medical office, which means you're the first person patients see when they're sick, scared, or angry about their copay. You'll schedule appointments, process insurance, answer phones that never stop ringing, and somehow maintain a pleasant demeanor while someone argues that their $40 copay is 'outrageous.' Medical terminology is your second language.

Learn the skills

Courses and certifications to get you job-ready

What you'll actually do

• 01Schedule patient appointments in a system that's already overbooked while the phone rings nonstop
• 02Verify insurance coverage and explain copays to patients who think health insurance means everything is free
• 03Transcribe physician notes that use abbreviations you need a medical dictionary to decode
• 04Manage patient check-in and check-out while maintaining HIPAA compliance in an open waiting room
• 05Handle prescription refill requests, referral paperwork, and prior authorizations that insurance companies love to deny
• 06Calm anxious patients in the waiting room when the doctor is running 45 minutes behind (again)