UX Researcher

You study how real people actually use products — not how designers assume they do — and turn those observations into insights that improve the user experience. You'll conduct interviews, run usability tests, analyze survey data, and present findings that occasionally confirm the team's assumptions but more often prove them spectacularly wrong. You're the voice of the user in rooms full of people who think they already know what users want.

What you'll actually do

• 01Conduct user interviews and usability tests while maintaining a neutral expression when participants can't find the main button
• 02Design research studies with methodologies rigorous enough to be trusted and fast enough to be useful
• 03Analyze qualitative and quantitative data to identify patterns that explain why users do confusing things
• 04Present findings to product teams and navigate the 'but that's just 5 users' objection from people who've never talked to even one
• 05Create personas, journey maps, and research reports that make user needs tangible for teams that think in features
• 06Advocate for research in organizations that want to 'move fast' and see user studies as speed bumps