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Insurance Claims Adjuster
SalesYou investigate insurance claims to determine how much the company should pay — which makes you the person standing between a policyholder and their money. You'll inspect damage, interview claimants, review police reports, and make decisions that will make someone unhappy no matter what. Half the people you deal with are honest. Figuring out the other half is the job.
Salary Range
Low
$42k
Median
$62k
High
$88k
10-Year Growth
average
US Workers
330K
Education
Bachelor's degree preferred + state adjuster license + insurance industry certifications
Environment
both
Tools & Technical Skills
- ▸Claims investigation and documentation
- ▸Property damage estimation (Xactimate)
- ▸Auto damage appraisal and total loss evaluation
- ▸Insurance policy interpretation
- ▸Claims management software (Guidewire, Duck Creek)
- ▸Fraud detection techniques
- ▸State insurance regulations
People & Mindset Skills
- ▸Analytical judgment
- ▸Negotiation
- ▸Empathy balanced with objectivity
- ▸Written and verbal communication
- ▸Time management across large caseloads
What you'll actually do
- 01Inspect property damage and vehicle wrecks while taking photos that will end up in a coverage decision
- 02Interview claimants who are either genuinely devastated or suspiciously well-rehearsed — your job is to tell the difference
- 03Review police reports, medical records, and repair estimates to determine what's covered and what's not
- 04Negotiate settlements with policyholders and their attorneys who always think the number should be higher
- 05Write detailed reports justifying every dollar of every decision because lawyers will read them later
- 06Manage 50-100 open claims simultaneously without letting any of them slip through the cracks
Related Shifts
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